Deanne gets up stumbles through the machine barely in time for someone to catch her and put her back in a wheelchair. When they voiced their concern about their physical disability, they were told that if they wanted to get on the plane they must comply. While being screened at this TSA, Deanne was told she would have to get out of the wheelchair, walk through the metal detectors WITHOUT her cane. My grandfather is able to walk with his cane or walker. Deanne who has the beginning stages of Dementia is primarily wheelchair bound, but is able to walk with her cane a few steps.

A word to the wise, when traveling through Crescent City…print your ticket because if there’s a glitch, you’re not getting on the plane if Miss “the ticket counter is closed” is there.īoth my grandfather and his wife are disabled. I was moving from the area so I won’t ever be using this airline again but if I wasn’t, I would drive to Medford or Arcata before I would ever fly with them again after this incident. All because one little gal refused to print a ticket for us. I won’t even tell you the the absolute nightmare that ensued after this but it took us over 24 hours to get to our destination instead of three hours, mind you with two cats. At that point, we were told, that we were not allowed to board the plane. I was’t being a Karen but rightfully I was upset and kept asking why won’t she print us a ticket. Of course by this time, I’m panicked because my car is in the parking lot ready to be picked up for the move. This was the same woman who was at the ticket counter just minutes before by the way is just a few feet away. She said it twice as if she was proud of it. What was her reply? “The ticket counter is closed”. The TSA person motioned to the young woman who was at the gate to let her know that we needed a printed ticket.

We clearly had tickets, even showed them another copy of them on my laptop. When it was our turn, our tickets would’t scan. We arrived on time, cats secure in their carriers, trying to be considerate, we stayed at the back of the line so that others could get on the plane without waiting for us.

I was exhausted from packing for weeks and then getting the movers and all that goes with that finalized.

The day finally arrived to make the move. I flew this airline many times and had only good to say about them however….last year I was moving out of state with two cats so I took months preparing, almost on a first name basis with TSA so that all would go smoothly.

Grand openeing crescent city ca airport